On this page5 sections
AT A GLANCE
Report a problem within48 hours of delivery
Return window[x days]
Refund to[original payment method]
01Eligibility
Because makhana is a food product, we do not accept returns. If your parcel arrives damaged, or you receive the wrong item, we will make it right.
- Damaged or opened pack on arrival
- Wrong item or size delivered
- Item missing from the order
02Damaged or wrong item
Send us clear photos of the pack and the outer box on WhatsApp, with your order reference. This is the only exception to our no-returns policy.
Food products are usually not returnable once opened — confirm the exact rule with the client.
03How to request a return
Message us on WhatsApp within 48 hours of delivery with your order reference, photos of the parcel and the product, and the reason.
04Refund method and timeline
Our team reviews your photos and replies to you. Approved refunds or replacements are processed within 5–7 business days.
05Cases we can’t refund
We do not offer refunds or exchanges for change of mind, reports made after 48 hours of delivery, or packs that were opened or used — unless the problem was there on arrival.
Questions about this policy?Message us — we’ll explain anything that isn’t clear.